Terms & Conditions

The following sales terms and conditions are applicable to all customers of OES-Solutions. By accepting
delivery of any goods, it is understood that the Terms and Conditions are satisfactory to and accepted by
the Customer. Unless specifically agreed to in writing, purchase orders or other writings may not vary
the terms and conditions below:

Sale Orders:

To ensure accuracy of orders, OES strongly suggests that all orders be placed in writing. OES will not be
responsible for any order entry errors placed by phone. All orders will be shipped F.O.B. OES Solutions
unless requested otherwise by the Customer. All F.O.B. charges are added to the invoice and are the
sole responsibility of the Customer.

Part Orders:

All part orders shipped from the manufacturer cannot be returned or cancelled once placed with OES.
Part orders must be submitted electronically to OES. This includes requests for warranty part orders.
Any order refused by the Customer will be subject to the manufacturer restock fee and any shipping
charges incurred.

Drop Ship Orders:

OES offers blind drop shipments at a charge of $3.00 per shipment. Drop shipment requests must be
placed in writing and include the receiver’s address information. OES does not verify shipping addresses
and is not responsible for any product shipped to an incorrect address. The Customer is responsible for
any fees incurred by OES for address corrections or refused/undeliverable shipments.

Shipping Large/Bulky Items:

Shipping charges for large/bulky items that require special handling are subject to change and you may be billed an additional amount after the order has been processed. Please contact us prior to placing your order if you would like a specific quote.

Special Orders:

Sales on special order, non‐stock or discontinued items cannot be cancelled or returned. An OES
representative will inform you at the time of ordering if anything on your order falls under this category.
OES may also request that special order items be paid for in advance.

Electronic delivery and software items:

OES cannot return any product that includes a software license once the order is sent to the Customer.
Requests for licenses must be submitted in writing to OES and include any necessary model, serial
number and customer information that is required for the item being ordered. OES is not responsible for
any invalid information that is provided by the Customer.

Backordered Items:

Items backordered will be shipped as soon as they become available unless the backorder is cancelled
by the Customer prior to shipment by OES. You will be notified of any backorders at the time your order
is placed with OES. Backordered items may ship without notice and freight charges will be assessed on
all shipments of backordered products. All backorders over 60 days old may be cancelled without notice.
Please tell us when placing your order if you will not accept any backorders.

Order Changes or Cancellations:

Orders entered into the system are processed immediately, and therefore may not be changed or
cancelled once processed by our shipping department. Refused deliveries are subject to a 20%
restocking fee plus recovery of all freight charges. A special order that has not shipped from the
manufacturer may be cancelled with approval by the OES Sales Manager.

Pricing:

Every effort is made to ensure the accuracy of the specifications and pricing. OES reserves the right to
update published or stated pricing, including these terms and conditions without prior notice. Once
notified of any changes, the Customer has the right to cancel the order in question prior to processing.

Payment Terms:

Terms are net 30 days from date of invoice with approved credit. Other options are: C.O.D (cashier’s
check or money order only), ACH, Electronic Transfer, American Express, Visa, MasterCard, or Discover
Card. All invoices are delivered via electronic means. Payment by credit card after the date of invoice
will be assessed a 3% processing fee.

Credit applications and resale tax exempt certificates are accepted by mail, facsimile, or email. Any
order placed with OES is subject to state sales tax unless the appropriate tax‐exempt information is
supplied by the Customer. Processing time is dependent upon a timely response from references. Please
allow adequate time for processing. See credit application for details.

Open account terms will be suspended if invoices are not paid within specified terms and subsequent
orders may be held until the account is paid current. Interest will be charged on past due accounts up to
the maximum legal rate. A $30 handling charge will be assessed on all returned checks. Reasonable
attorney’s fees and other collection costs will be added to collection claims.

Freight and Shipping:

All items are shipped F.O.B. OES Solutions. Title to the goods and risk of loss and damage passes to the
customer at the F.O.B. point. OES Solutions retains a purchase money security interest in the delivered
goods until payment is received in full for the goods. All freight charges are added to the invoice unless
shipped freight collect. An invoice for freight and restocking fee will be issued on any shipment refused
by the customer. If the product is returned to OES, the customer will be credited for the product less
restocking fee and all applicable freight charges. Accounts may be placed on a “No Ship” basis until this
invoice is paid.

Warranty Claims:

All products sold by OES are subject to the warranty guidelines set forth by the manufacturer of the
product. This may require the dealer to make a reasonable attempt to repair products through the
manufacturer’s warranty process prior to a replacement being issued by OES. In the event of a
replacement approved by the manufacturer, OES will ship the replacement product at no charge to the
customer if issued within 30 days of the original sale date. The customer is responsible for the return of
the original product and any charges associated with doing so unless waived by OES Solutions. OES
Solutions does not warranty any of the products that we sell. All warranty claims will be handled
through the manufacturer of the product.

Product Return Authorization Guidelines:

Our returns team can be reached at 877‐637‐1240 to assist you with any product issues that may arise.

If we have made an order entry or shipping error, we apologize for the inconvenience and will gladly
take the product back and issue a credit. If the product is defective we will assist you per the
manufacturer guidelines. Since the guidelines vary by manufacturer, please contact returns for the latest
information. Some items are non‐refundable once they have been opened, regardless of the reason for
return.

All returns must be initiated within 30 days of your purchase date and returned within 15 days of the
issuance of a Return Authorization. Any items returned without an RA number or exceeding the 15
days return window will be refused.

The following steps will help ensure a smooth return.

1. Please have your account number, order or invoice number, and information about the item(s)
you are returning available when contacting Returns.

2. All returns or exchanges must be pre‐approved, and assigned a RA number. A return
authorization form will be e‐mailed to you after contacting OES. THE RETURN AUTHORIZATION
FORM YOU RECEIVE FROM OES IS YOUR APPROVED AUTHORIZATION FORM. This RA number
expires after 15 days, so please be sure to send your merchandise back promptly. If the return
request is denied, you will be notified.

3. Repackaging Product for Return: When you receive the completed and approved RA form,
please write the RA number on your shipping label and put a copy of the RA form inside the
shipping carton. All product must be returned in the original packaging. In the case of multiple
cartons, write the RA number on each label and indicate the number of cartons (for example 1
of 3, 2 of 3, and 3 of 3). All products must be shipped in a protective outer box. DO NOT write
the RA number directly on the packaging of the item(s) you are returning. Defacing of the
packaging will cause an automatic cancellation of the RA and no credit will be issued. The
product must be in resalable condition to receive a credit.

4. An RA number does not guarantee a credit. It gives you authorization to return item(s) to us for
inspection. Credits will be issued, if justified, after product inspection.

5. Credit for returned items will be posted to the Customer’s account. No refund is issued by OES
Solutions for returns unless pre‐approved by OES management.

Order Entry Errors:

More than 99% of our orders are shipped accurately, and we apologize if we made an error with your
shipment. We will correct any errors provided you contact us within 7 business days of the receipt of the
product. While we make every attempt to process orders accurately, OES shall not be responsible for
errors on orders placed by phone.

Dealer Ordering Error:

We will gladly take back and issue a credit for product ordered in error (with the exceptions of parts or
special orders) provided the product and packaging are returned in resalable condition. Returned
products are subject to a 20% restocking charge.

Transit Damaged Goods:

Damage of goods that occurs in transit between OES and the receiver must be noted on the goods
receipt paperwork of the carrier by the Customer at the time of delivery. Concealed damage must be
reported to OES no later than 48 hours after the receipt of the shipment. Pictures to support damage
claims must be provided to OES. No claims will be processed or honored by OES if reported outside of
these conditions. If the product was shipped freight collect on the Customer’s account, all claims for
damaged goods must be handled by the Customer. OES takes no responsibility for shipping damage if
not shipped F.O.B. OES Solutions.

Unauthorized Returns:

Any package sent to us for any reason without an authorization number on the outside of the box will be
refused. Any authorized return will be subject to a 20% restocking charge. The return must be in the
original sealed carton. No returns for opened boxes.